FAQ

1. Go to the Login page and register as a Buyer.
2. Log in with your new username and password and bid or purchase the item(s) you found and checkout.
3. If the item requires special delivery requirements, the Seller will contact you ASAP and arrange for delivery. Easy!

Create an account and complete your seller profile via our intuitive control panel.

Create your first listing or Pick a Package to List More

List your first item for sale. Set yourself up for success by uploading clear photos of your item and including an enticing description that converts. Pick one of our Upgrade packages to upload more than 5 items and get your own online store (See Below). For more information see more details here.

Relax, Repeat, or Re-list

Your listing is now complete and will go live within 24 hours. Sit back, relax, and wait for buyers to start contacting you.

An overview of our policies can be found here. The Mobile Application Terms of Use, along with all policies and additional terms posted on and within our Services, are integrated into this User Agreement. Your access or use of our Services implies your agreement to comply with all the terms outlined in this User Agreement.

The contracting entity with which you enter into an agreement is Dr.’s Equipment Warehouse. Throughout this User Agreement, these entities are individually and collectively referred to as “Dr.’s Equipment Warehouse,” “we,” or “us.”

It’s important to note that this User Agreement includes provisions governing the resolution of claims between you and Dr.’s Equipment Warehouse (refer to “Disclaimer of Warranties; Limitation of Liability” and “Legal Disputes” provisions below). It also includes an Agreement to Arbitrate, which, with limited exception, mandates that you submit claims against us or our agents to binding and final arbitration unless you opt out of the Agreement to Arbitrate (see Legal Disputes, Section B, “Agreement to Arbitrate”). If you choose not to opt-out, (1) you may only pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, and (2) you may only seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

Any guidance provided by Dr.’s Equipment Warehouse as part of our Services, including information related to pricing, shipping, listing, and sourcing, is purely informational. Users have the discretion to decide whether to follow such guidance.

Dr.’s Equipment Warehouse may assist in facilitating the resolution of disputes between buyers and sellers through various programs. However, unless expressly stated otherwise, Dr.’s Equipment Warehouse does not exert control over, and does not guarantee:

• The existence, quality, safety, or legality of items advertised.
• The truth or accuracy of users’ content or listings.
• The ability of sellers to successfully sell items.
• The ability of buyers to fulfill payment for items.
• The assurance that a buyer or seller will complete a transaction or adhere to a return agreement.

It is important for users to recognize that Dr.’s Equipment Warehouse’s role is primarily as a facilitator, and the ultimate responsibility for the accuracy, safety, and successful completion of transactions rests with the participating buyers and sellers.

– Breach or circumvent any laws, regulations, third-party rights, or our systems, Services, policies, or determinations of your account status.

– Use our Services if you are unable to form legally binding contracts (e.g., if you are under 18 years old), or if you are temporarily or indefinitely suspended from using our Services or fall under a person with whom transactions are prohibited under economic or trade sanctions.

– Fail to pay for items purchased, except with a valid reason as outlined in a Dr.’s Equipment Warehouse policy (e.g., changes in item description after bidding, as per our Unpaid Item policy).

– Fail to deliver items sold, unless a valid reason is provided in accordance with a Dr.’s Equipment Warehouse policy.

– Manipulate the price of any item or interfere with another user’s listings.

– Take actions undermining the feedback or ratings systems (our Feedback policies).

– Transfer your Dr.’s Equipment Warehouse account (including feedback) and user ID to another party without our consent.

– Share your login credentials with third parties; if necessary, authorized third parties can access your account through our Multi-User Account Access program.

– Create listings, post, or upload content in inappropriate categories or areas on our sites.

– Post false, inaccurate, misleading, deceptive, defamatory, libelous, or illegal content.

– Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes.

– Distribute viruses or any other technologies that may harm Dr.’s Equipment Warehouse or the interests or property of users.

– Use automated means, such as robots, spiders, scrapers, data mining tools, or other techniques, to access our Services without prior express permission from Dr.’s Equipment Warehouse.

– Circumvent any technical measures used to provide our Services.

– Interfere with the functioning of our Services by imposing an unreasonable or disproportionately large load on our infrastructure.

– Export or re-export any Dr.’s Equipment Warehouse application or tool, except in compliance with the export control laws and rules of relevant jurisdictions.

– Infringe on the Intellectual Property Rights belonging to or licensed to Dr.’s Equipment Warehouse.

– Infringe on Intellectual Property Rights belonging to third parties affected by your use of our Services or post content that does not belong to you.

– Commercialize any Dr.’s Equipment Warehouse application or associated information, data, or software without prior express permission.

– Harvest or collect user information without their consent.

If we suspect a violation of this User Agreement or our policies, or if there is an abuse of Dr.’s Equipment Warehouse and/or our Services, we reserve the right to take various actions, including limiting, suspending, or terminating user accounts and access to our Services, delaying or removing hosted content, removing special account status, not displaying or demoting listings, reducing or eliminating discounts, and employing technical and/or legal measures to prevent further use of our Services. We may provide users with a reporting process for claimed violations, which we will handle at our sole discretion.

For violations of our policies regarding Offers to buy or sell outside of Dr.’s Equipment Warehouse, users may face consequences such as limits on buying and selling privileges, restrictions on listings and account features, suspension of accounts, application of fees, and recovery of expenses for policy monitoring and enforcement. As outlined in the Fees section, violation of our policy on buying or selling outside of Dr.’s Equipment Warehouse may result in final value fees being charged.

We reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a substantial period. Additionally, we retain the discretion to refuse, modify, or terminate all or part of our Services to anyone for any reason.

For Sellers:

The fees applicable to sellers for utilizing our Services to sell goods and services can be found on the Seller’s Sign up page. We reserve the right to modify these selling fees, and any such changes will be communicated by posting on the Dr.’s Equipment Warehouse site fourteen (14) days in advance. However, temporary promotions or fee reductions may be implemented without advance notice.

Sellers are responsible for fees related to all sales facilitated through some or all of our Services, even if sales terms are finalized or payment is conducted outside of Dr.’s Equipment Warehouse. Specifically, if you engage in buying or selling activities outside of Dr.’s Equipment Warehouse and share or solicit contact information in this context, you may be obligated to pay a final value fee for the respective item, irrespective of whether the item is sold.

As a seller, it is mandatory to have a valid payment method on file when utilizing our selling Services. All fees and applicable taxes associated with your use of our Services must be settled by the specified payment due date. In instances where your payment method fails or your account becomes past due, we reserve the right to impose restrictions on your account. The Dr.’s Equipment Warehouse Payments Entities, as defined below, may also undertake the collection of owed amounts, as outlined in the Payments Terms of Use, and late fees may be applied.

In the event of payment failure or past-due accounts, Dr.’s Equipment Warehouse, or the designated collection agencies, may report information about your account to credit bureaus. Consequently, late payments, missed payments, or other defaults on your account may be reflected in your credit report. Disputes related to information reported by a collection agency regarding your Dr.’s Equipment Warehouse account must be addressed directly with the respective collection agency.

For Buyers:

Buyer shall agree to any terms specified in the Buyer’s Agreement found on the Sign-up Page.  To bid or purchase an item on this Site you must be a registered user or as we like to call you, an “Approved Bidder”. Buyer becomes an “Approved Bidder” by submitting a valid credit card. Further verification may take place to confirm the Buyer’s identity in various methods. These methods include, but are not limited to:

1. Phone call
2. Email verification
3. Background/Credit check (based on bid or purchase amount)

Please click here if you have not already gone through the process to become an “Approved Bidder”.

Users have several ways to pay for their transactions on Dr.’s Equipment Warehouse. By using our Services, you agree to comply with the following payment terms:

Accepted Payment Methods:

Dr.’s Equipment Warehouse accepts various payment methods, including but not limited to credit cards, bank transfers, Stripe, Paypal and other electronic payment options. Users are responsible for ensuring the validity and sufficiency of their chosen payment method.

Payment Authorization:

When making a purchase on Dr.’s Equipment Warehouse, users authorize Dr.’s Equipment Warehouse and its payment processing partners to process the payment on their behalf. This authorization extends to any applicable taxes, fees, or other charges associated with the transaction.

Payment Security:

Dr.’s Equipment Warehouse prioritizes the security of payment information. Users are encouraged to use secure and authorized payment methods to protect their financial information. Any unauthorized use of payment information should be reported to Dr.’s Equipment Warehouse promptly.

Billing Information:

Users are responsible for providing accurate and up-to-date billing information. Dr.’s Equipment Warehouse reserves the right to suspend or terminate accounts with inaccurate billing information. Users must promptly update their billing information to avoid disruptions to their Services.

Currency and Exchange Rates:

Transactions on Dr.’s Equipment Warehouse may involve different currencies. Users are responsible for understanding and accepting any exchange rates or fees associated with currency conversion. Dr.’s Equipment Warehouse is not liable for fluctuations in exchange rates.

Payment Disputes:

If a dispute arises regarding a payment or transaction, users are encouraged to contact Dr.’s Equipment Warehouse’s customer support for resolution. Users agree to cooperate in the resolution process and adhere to any decisions made by Dr.’s Equipment Warehouse.

Fraud Prevention:

Dr.’s Equipment Warehouse employs measures to prevent fraud and unauthorized transactions. Users are expected to comply with these measures and report any suspicious activity to Dr.’s Equipment Warehouse for investigation.

Failed Payments:

In cases where a payment fails, users are responsible for resolving the issue promptly to avoid disruptions to their account. Dr.’s Equipment Warehouse may take appropriate actions, including charging the payment method on file up to $1000 as a penalty and inconvenience fee, and limiting account access until payment issues are resolved.

Changes to Payment Terms:

Dr.’s Equipment Warehouse reserves the right to update, modify, or change payment terms at its discretion. Users will be notified of any changes, and continued use of Dr.’s Equipment Warehouse’s Services implies acceptance of the updated payment terms.

By using Dr.’s Equipment Warehouse’s payment services, users agree to comply with these payment terms and acknowledge the authority of Dr.’s Equipment Warehouse in processing payments on their behalf.

1. You assume full responsibility for the accuracy and content of the listing, including content created using tools provided by Dr.’s Equipment Warehouse or third parties, such as translation, image editing, and generative artificial intelligence tools.

2. Your listing may not be immediately searchable by keyword or category, taking up to 24 hours in certain circumstances. Dr.’s Equipment Warehouse cannot guarantee the exact listing duration.

3. Your fixed-price listings may renew automatically every calendar month, based on the listing terms at the time, until all quantities sell or the listing is ended by you or Dr.’s Equipment Warehouse at its sole discretion.

4. The content provided complies with all listing policies, including the Images, videos, and text policy.

5. Content violating any of Dr.’s Equipment Warehouse’s policies may be modified, obfuscated, or deleted at Dr.’s Equipment Warehouse’s sole discretion.

6. Product data associated with listings may be revised by Dr.’s Equipment Warehouse to supplement, remove, or correct information.

7. The appearance or placement of listings in search and browse results depends on various factors, including buyer’s location, search query, browsing site, history, item’s location, listing format, price, shipping cost, terms of service, end time, history, relevance to user query, seller’s history, and number of listings matching the buyer’s query.

8. To enhance user experience, a listing may not appear in some search and browse results, regardless of the chosen sort order by the buyer.

9. Some advanced listing upgrades may only be visible on certain Dr.’s Equipment Warehouse Services.

10. Dr.’s Equipment Warehouse’s Duplicate listings policy may affect whether your listing appears in search results.

11. Metatags and URL links included in a listing may be removed or altered.

12. Optional information based on aggregated sales and performance history may be provided to you when creating listings, and Dr.’s Equipment Warehouse may display the sales and performance history of your individual listings to other sellers.

13. Artificial intelligence-based tools may be used to provide content, and the availability and accuracy of these tools and content are not guaranteed.

14. For items listed in certain categories, subject to specific programs, and/or offered or sold at certain price points, Dr.’s Equipment Warehouse may require the use of specific payment methods, subject to the Payments methods policy.

15. You agree not to sell and will promptly remove all listings for any product recalled by a manufacturer or governmental agency if the sale of the product is prohibited by law or regulation or if the product poses a health or safety hazard.

16. Dr.’s Equipment Warehouse may publish and promote your listings, including related content, on other Dr.’s Equipment Warehouse Inc. corporate family members’ websites or cooperating third-party operators’ websites, applications, services, and tools.

17. Selling fees do not guarantee exclusive rights to item exposure on Dr.’s Equipment Warehouse Services, and third-party advertisements or other content may be displayed at Dr.’s Equipment Warehouse’s sole discretion without consent from or payment to sellers.

1. You are responsible for thoroughly reading the complete item listing before placing a bid, making an offer, buying, or committing to buy.

2. A legally binding contract to purchase an item is established when you buy the item, commit to buy the item, your offer for the item is accepted, you have the winning bid for the item, or your bid for the item is otherwise accepted. This obligation remains in effect regardless of when payment is due or received.

3. Dr.’s Equipment Warehouse does not transfer legal ownership of items from the seller to you.

4. The transfer of ownership between the buyer and the seller is governed by Utah Code Annotated § 70A-2-401(2) and Uniform Commercial Code § 2-401(2), unless the buyer and the seller mutually agree otherwise.

You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You further represent and warrant that such content is accurate, appropriate, and legal. You also affirm that the use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party. Dr.’s Equipment Warehouse takes no responsibility and assumes no liability for any content provided by you or any third party.

We provide product data (including images, descriptions, and specifications) from third parties, including users of Dr.’s Equipment Warehouse. This content may be used solely in your Dr.’s Equipment Warehouse listings. Dr.’s Equipment Warehouse reserves the right to modify or revoke such permission at any time at our sole discretion. The product data may include copyrighted, trademarked, and other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data, except by including the data in your listings.

While we strive to offer reliable product data, we cannot guarantee that the content provided through our Services will always be available, accurate, complete, and up-to-date. You agree that Dr.’s Equipment Warehouse is not responsible for examining or warranting the listings or content provided by third parties through our Services, and you will not attempt to hold us or our data providers liable for inaccuracies.

The name “Dr.’s Equipment Warehouse” and other marks, logos, designs, and phrases used in connection with our Services are trademarks, service marks, or trade dress of Dr.’s Equipment Warehouse in the U.S. and other countries. They may not be used without the express written prior permission of Dr.’s Equipment Warehouse.

1. Notification regarding your account.
2. Troubleshooting problems with your account.
3. Resolution of disputes.
4. Debt collection.
5. Soliciting your opinions through surveys or questionnaires.
6. Other necessary communications to service your account or enforce the User Agreement, policies, applicable law, or any other agreements with you.

Additionally, Dr.’s Equipment Warehouse may contact you for marketing purposes, such as offers and promotions, if you provide consent for such communications. The collection, use, disclosure, retention, and protection of your personal information are governed by our User Privacy Notice. Dr.’s Equipment Warehouse may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and auto-dialed non-marketing calls to any landline. Standard telephone minute and text charges may apply, including overage fees for exceeding plan limits. You can change your marketing communications preferences for calls at any time, including through the Communication Preferences section of your My Dr.’s Equipment Warehouse. You can also opt out of specific text marketing campaigns by replying “STOP” to such marketing text messages.

Dr.’s Equipment Warehouse may share your telephone number with authorized service providers as stated in our User Privacy Notice. These service providers may contact you using auto-dialed or prerecorded calls and text messages only as authorized by Dr.’s Equipment Warehouse for the identified purposes.

Dr.’s Equipment Warehouse, at its discretion and without notice, may monitor or record telephone conversations you or anyone acting on your behalf has with Dr.’s Equipment Warehouse or its agents for quality control, training purposes, or protection.

Dr.’s Equipment Warehouse’s automated systems scan and analyze the contents of every message sent through its messaging platform to detect and prevent fraudulent activity or violations of the User Agreement. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in delayed or withheld messages. Dr.’s Equipment Warehouse may store message contents for this scanning and analysis.

Privacy and Marketing Practices

If Dr.’s Equipment Warehouse provides you with information about another user, you agree to use the information only for the purposes provided and not disclose or distribute it to third parties unrelated to our Services. Marketing communications may only be sent to users who have consented to receive them in accordance with applicable laws and using Dr.’s Equipment Warehouse Services.

Disclaimer of Warranties Relating to Services

We endeavor to maintain the safety, security, and proper functioning of our Services; however, we cannot guarantee continuous operation or access to our Services. Updates, notifications, and other functionalities may experience delays beyond our control. We do not warrant error-free or uninterrupted Services. Prices and availability of Assets described in Listings are subject to change without notice. YOU ACKNOWLEDGE THAT YOU USE THE SERVICES AT YOUR OWN RISK, AND THEY ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE EXCLUDE, AND OUR SERVICES ARE PROVIDED WITHOUT ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Our Services are designed to serve business and governmental Buyers and Sellers. Accordingly, Buyers are expected to be sophisticated and capable of self-evaluating and inspecting Assets they purchase on an AS-IS, WHERE-IS AND WITH ALL FAULTS basis. As most Assets are used or surplus Assets coming from corporations or governmental parties, our Services are not suitable for personal, family, or household use. Buyers should not expect Sellers to provide any mass-market or consumer warranties customarily offered by retail websites.

LIMITATION ON LIABILITY

Dr.’s Equipment Warehouse will not be liable for indirect, incidental, exemplary, punitive, special, limited, or consequential damages or losses, including lost profits, arising out of or in connection with this Agreement. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUCH LIMITATIONS TO OUR LIABILITY APPLY TO VARIOUS ASPECTS, INCLUDING A USER’S ABILITY TO USE OUR SERVICES, GUIDANCE PROVIDED BY US, DISRUPTIONS IN OUR SERVICES, VIRUSES OBTAINED THROUGH OUR SERVICES, AND OTHER INSTANCES LISTED IN THE AGREEMENT. This limitation does not apply to liability for death or personal injury resulting from gross negligence or willful misconduct, or any other statutory or other liability that cannot be limited or excluded under applicable law. DAMAGE LIMITATIONS ARE ALSO OUTLINED, SPECIFYING THE LIABILITY FOR DIFFERENT SCENARIOS.

CLASS ACTION WAIVER

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, YOU AGREE NOT TO BRING ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST *DR.’S EQUIPMENT WAREHOUSE*, ITS AFFILIATES, OR RELATED ENTITIES. ANY SUCH CLAIM WILL BE RESOLVED ON AN INDIVIDUAL BASIS.

Assignability. In our sole discretion, we may assign User’s account and this Agreement in whole or in part to any purchaser(s) of any of our Marketplaces or all or a portion of our business. Users may not assign this Agreement or their account without our prior written consent, unless such assignment is undertaken as a sale of all or substantially all User’s assets and provided that such User provides our customer service with prior written notice of the assignment, the name and address of the assignee, a copy of the legal instrument assigning the contract, and the effective date of the assignment.

Amendments. We may amend this Agreement (including any document incorporated herein by reference) at any time by posting an amended Agreement with its effective date on our Site. Such effective date shall be no less than thirty (30) days from the date of posting. Our right to amend this Agreement includes the right to modify, add to, or remove terms in this Agreement. Unless otherwise specified, all amended terms will automatically be effective thirty (30) from the date of posting on our Site. A User’s continued use of our Site thirty days after our posting of any amended Agreement will constitute such User’s acceptance of such changes. User will not receive any other notice of a change in this Agreement outside of the posting of the amended Agreement on our Site.

Choice of Language. It is the express wish of the parties that this Agreement and all related documents be drawn up in English.

Governing Law. Each User agrees that, except to the extent inconsistent with or preempted by federal law, the laws of the State of Georgia, USA without regard to principles of conflict of laws, will govern this Agreement and any claim or dispute that has arisen or may arise between Dr.’s Equipment Warehouse and a User. Any dispute arising under this Agreement with Dr.’s Equipment Warehouse in the United States will be litigated exclusively in the courts located in Thomas County, Georgia, USA, and User agrees that User will not contest the personal jurisdiction of any court located in Thomas County, Georgia, USA. Notwithstanding the foregoing, Managed Services performed by us from outside the United States are governed by our Contracting Entity, Governing Law and Jurisdiction Policy, unless otherwise specified in a Managed Services Agreement or in a mutually agreed written agreement.

California Users. If User is a California resident, User may report, in accordance with Cal. Civ. Code §1789.3, any complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by tel. at (800) 952-5210.

Waiver. Our failure to exercise or enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision. Any waiver of any right, provision, term, or condition must be in writing, signed by our authorized representative and be effective only for the instance specified in writing. We may grant or withhold waivers in our sole discretion.

Timing of Payment. Time is of the essence in making all payments owed to Dr.’s Equipment Warehouse, including, without limitation, payments of Seller’s Commission and Buyer’s Premium owed to Dr.’s Equipment Warehouse pursuant to a Listing Contract or a Seller’s or Buyer’s default thereunder. Unless otherwise agreed to in writing, any Seller or Buyer failing to make payment when due may be charged interest by Dr.’s Equipment Warehouse in its sole discretion. Such interest on overdue amounts shall be charged at the rate of 18% per annum or the maximum rate permitted by law, together with legal or collection costs.

Force Majeure. No party to this Agreement will be liable for performance delays, underperformance, or failures of performance under this Agreement if such delay or failure results from a Force Majeure Event, excepting, however, the obligation to pay amounts when due (which obligations of payment are not excused by any Force Majeure Event).

Records are the User’s Responsibility. We do not guarantee the preservation or maintenance of records relating to User’s Transactions or our Services. We encourage Users to keep individual records and an accounting of all activity conducted through our Site.

Multiple Registrations. We reserve the right, in our sole discretion, to limit the number of registrations per User and we reserve the right to deactivate duplicate registrations for a User or registrations by an affiliate.

Sole Discretion. Any and all references in this Agreement to actions, rights, decisions, options, or waivers requiring sole discretion shall mean the sole, absolute, and unfettered discretion.

Independent Contractors. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Service Provider. User acknowledges that Dr.’s Equipment Warehouse is entitled, without notice to or consent from any User, to subcontract any of our contractual obligations or assign any of our rights related to the provision of Services to third parties selected by Dr.’s Equipment Warehouse.

Entire Agreement. This Agreement, together with any policy, schedule, or guideline incorporated by reference into this Agreement and, in the case of Sellers, any Managed Services Agreement or other mutually agreed written agreement constitutes the entire understanding and agreement between any User and Dr.’s Equipment Warehouse and supersedes all prior oral and written statements of the parties.

Counterparts. A Managed Services Agreement or any other written agreement executed between a User and Dr.’s Equipment Warehouse may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute the same instrument. Such agreements may be executed and delivered by email in a portable document format (.pdf), and delivery of the signature page by such method will be deemed to have the same effect as if the original signature had been delivered to the other party.